FAQ
Integration
How does the integration work?

We add our Communication Unit to your existing access control solution. The Unit enables communications with a smartphone and checks the distance of this smartphone to a gate. This way, our App can be used as a virtual chip card.

How long does it take to integrate SEAMLESSᵐᵉ?
The integration itself takes less than two days but the decision on overall scope, timing and individual requirements is up to you.
Are structural arrangements necessary in order to integrate SEAMLESSᵐᵉ?

That depends on the hardware that will be used for SEAMLESSᵐᵉ. As it is an add on, we’ve tested the integration with the most popular products for access control. However, minor structural arrangements might be necessary.

Can we still use existing access control methods with SEAMLESSᵐᵉ?

Yes. SEAMLESSᵐᵉ is an add on to existing access control systems. After integrating SEAMLESSᵐᵉ with your system, the contactless authentication as well as the given solution can be used.

Technical requirements and User Management
Do I need a smartphone to use SEAMLESSᵐᵉ?

Yes, SEAMLESSᵐᵉ replaces keys or keycards with smartphones.

Not everyone in my company has got a business phone or even a smart phone. Do we need to get business phones for everyone?

While SEAMLESSᵐᵉ was optimized for mobile phones (as only this way it works truly seamlessly), other authentication methods can still be used. Therefore everyone who feels comfortable using SEAMLESSᵐᵉ can do so, while all other colleagues can still enter with their keys, key cards or key fobs.
What are the minimum requirements for the smart devices?
SEAMLESSᵐᵉ works with the most common smartphones – and even runs on some other smart devices (such as smartwatches).
How can guests pass the gates?
Guests need to use the existing access solution. Regularly visiting guests may get an app if a company wants to.
How SEAMLESSᵐᵉ works
Does the gate or the phone need wifi connection?
A WiFi connection for the Smartphone is not needed. The phone transfers data via our patented Secure Bluetooth Low Energy (SBLEC) technology. Depending on the specific integration the gate might need access to your access control system.
Does Bluetooth need to be activated all the time?
Doesn’t the app need too much power?
Yes, in order to get access, Bluetooth needs to be activated.
We work with SBLEC (Secure Bluetooth Low Energy Communication), that allows SEAMLESSᵐᵉ to work with a minimum of energy. 
Isn’t Bluetooth too slow?
Authentication with SEAMLESSᵐᵉ usually happens in less than one second.
Why doesn’t SEAMLESSᵐᵉ work with NFC?
NFC only works with low distances. One would have to present the Smartphone right next to a reader (and this would not be interactionless). But it is ready to be equipped with whatever might be usable in new smartphones. So UWB as an example is a new technology that can be used for SEAMLESSᵐᵉ as soon as it gets available in smartphones.
What is the maximum distance?

SEAMLESSᵐᵉ can work very securely in a distance of about 20 meters. The distance can be set manually, as the needed distance depends on the use case. For a car we would need a longer distance then for a gate that can be walked through.

Can I prevent the app from authenticating?
Normally the authentication works automatically in the background. This function can be turned off in the app.

What happens if I change my mind and don’t want to enter?

SEAMLESSᵐᵉ works via indoor positioning: It checks the distance between Smartphone and the access point. Therefore, the authentication only happens if you’re in the set distance – which is usually only right in front of the door.
Biometric Fraud Detection
Does SEAMLESSᵐᵉ always work with gait recognition?

No. SEAMLESSᵐᵉ enables contactless authentication. However, if an extra layer of security and a unique identification is needed, an abuse detection by gait can be added.

How long does the Smartphone need to gather data about the gait until it detects abuse of my smartphone?

After about 10 minutes of learning, SEAMLESSᵐᵉ can ensure a unique identification. After that, SEAMLESSᵐᵉ gets better every time a person walks with the Smartphone in their pocket, and will be able to recognize, if it’s another person even if the correct person changes their way of walking (for instance because they changed their shoes).

What happens if someone walks differently (e.g. because of a broken leg or with new shoes)?

With a strong deviation, the system will ask for a fall back (e.g. a fingerprint or a pin code) to make sure it can trust the new way of walking. Afterwards it will learn to include this pattern in the authentication.

What happens if I have my smartphone in my bag?

SEAMLESSᵐᵉ works best, if the smartphone is close to the hips (where it actually measures the gait). However, if someone usually carries their phone in a bag, SEAMLESSᵐᵉ can also learn that.

What happens if the gait is not recognized?
If the gait changes (for example because someone changed their shoes), it might happen that the gait is not recognized. In these cases the system asks for a fall back (e.g. a fingerprint or a pin code) to make sure it authenticates securely.
Privacy and Data Security
Where is my data stored?
The data is stored on the Smartphone of the user. Especially biometric data doesn’t leave the phone. Managing of access rights stays, just as before, with the employer.
How is the data encrypted?
We use our own specially developed protocol (SBLEC – Secure Bluetooth Low Energy Communication) for the encryption of our communication. SBLEC is based on BLE Advertising Frames and Ellyptic Curve Cryptography. The user-specific Seamless ID is stored in a secure area. We also actively participate in Quantum Ready research.
Can employers track where their employees are?
Normally, all that is tracked is the distance between gate and smartphone – in order to make sure an authentication takes place when it’s needed and this is not even tracked in the access control system, it is only available within the smartphone.

However, if it is necessary to monitor where your employees are in your buildings, for example for security reasons, this can be done with SEAMLESSᵐᵉ if your employees agree on it.